Refund policy

RETURN & REFUND POLICY

Last updated: May 2026

Thank you for shopping at VANDER & CO.

We want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the policy below.

Returns

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

The item must be unused and in its original condition
The item must be returned in its original packaging
Proof of purchase is required
Non-Returnable Items

The following items cannot be returned:

Gift cards
Personalized products
Final sale items
Used or damaged items caused by improper handling
Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

Your order number
Photos of the item received
A brief description of the issue
Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be issued to your original payment method.

Shipping fees are non-refundable unless the item received was defective or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Contact

Support website:
help@vandereco.shop

Store website:
vandereco.shop